4 benefits of business process automation
2. Content organization
BPA tools provide access to content organized around tasks and activities. One example — Church’s Chicken — is a quick service restaurant chain that relies on an employee experience platform from Akumina to channel the flow of information around operational activities. With more than $1 billion in sales, Church’s Chicken seeks to produce consistent brand experiences across its locations globally. Running within Microsoft Azure, the Akumina Employee Experience Platform — a BPA platform focused on content access and organization — includes a service hub to enhance the capabilities of Office 365 applications and repurpose existing content.
Church’s Chicken staff ensures that restaurant managers and franchise owners always have access to up-to-date marketing messages, promotional assets, operational bulletins, job aids, training guides, streamed video events and branding collateral. With single sign-on capabilities to provide transparent authentication, Akumina integrates with related services from other enterprise applications, such as automatically managing trouble tickets within a customer support application or tracking order statuses within a corporate order management system.