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How to harness the disruption of hyperautomation


Connect interrelated goals

The goals the business defines should form a type of web where each goal builds upon and depends on the others. Business operations, competitive market and digital goals will interweave in this web and provide a framework to guide the different business and technical groups in the company. Expectations should be based on each business area delivering its requirements and associated capabilities, all of which are interrelated and aligned, from the business strategy down to operations.

The overall business strategy and the capabilities needed to succeed in the future direct the digital transformation roadmap, defining what the digital transformation needs to deliver and why. It also specifies the capabilities that must be available through automation infrastructure and applications.

Aligning the digital transformation plan with the business transformation allows business and IT managers to create a plan that can tie business and digital support together, outlining the need for any acquisitions, infrastructure development or additional investment. The plan can also accommodate ongoing operational modifications and changes in direction to keep the company focused on the desired future business model. Using this approach, disruption can be planned for and controlled.

About the authors

Dan Morris, CBPL, CBPP, CBA, ABPMP fellow, has more than 30 years of experience in business and IT operation transformation and management. He is the author of five books on business transformation and more than 70 papers and articles.

Keith Leust, MBA, CBA, Six Sigma Black Belt, is a results-driven business leader with more than 30 years of hands-on experience. He co-authored the first business architecture certification exam for the Business Architects Association and helped launch the business architecture practice for Oracle.


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