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How to Improve Your Bottom Line by Embracing Customer Experience

 


Customer experience (CX) is everything to a small business. Just take a moment to take a look at these stats:

  • Companies that made customer experience a priority were three times more likely than their peers to have significantly exceeded business goals in 2019.
  • CX drives more than two-thirds of customer loyalty, outperforming brand and price combined.
  • Forty-two percent of consumers worldwide will pay more for a friendly, welcoming experience. In the U.S., 65 percent of customers believe a positive experience with a brand is more important than good advertising.

Those numbers should make entrepreneurs take notice. Rather than pouring resources into marketing and sales initiatives, you should be thinking about improving your customer experience.

If you’re not sure where to start, check out Customer Experience 101.

This beginner-friendly course will teach you the basic skills you need to create happy, loyal customers. The course is led Keep your customers coming back for more. Customer Experience 101 is available for just $59 today.

 

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