Plan for a successful ITIL implementation

Axelos, a joint venture spearheaded Axelos is transitioning from ITIL version 3 to version 4. Version 3 is made up of five core publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.

The publications map the entire ITIL service lifecycle, providing a cohesive set of best practices that address topics such as incident response, service fulfillment, operations control, financial frameworks and change management.

In 2019, Axelos released the first version 4 publication, ITIL Foundation, and will publish subsequent guides through 2020. ITIL v4 provides an IT operations model for delivering products and services, while playing a role in the wider business strategy. Version 4 expands on previous ITIL publications and focuses on value co-creation via a service value system, which helps different departments work together to provide IT products and support.