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DevRev Inc.<\/span><\/a>, an artificial intelligence platform that helps bridge the gap between developers and customers,\u00a0<\/span>today announced<\/span><\/a> it has raised a hefty $100.8 million early-stage funding round, bringing its valuation to $1.15 billion.<\/span><\/p>\n Khosla Ventures and Mayfield Fund participated in the Series A round alongside other investors. This funding round brings the total raised by the company to over $150 million, including a $50 million round\u00a0in 2021.<\/span><\/p>\n Founded in October 2020 by former Nutanix Chief Executive Officer Dheeraj Pandey (pictured), DevRev specializes in AI-driven customer relationship software. It combines information from customer, product, employee, work and user session records to capture complex business relationships into a knowledge graph. <\/span>That<\/span> powers a data layer for the <\/span>company\u2019s<\/span> AgentOS platform and apps.<\/span><\/p>\n Using all of this highly interrelated information, <\/span>DevRev\u2019s<\/span> AI agents assist with the everyday work of customer service staff, support engineers, product managers and software developers by analyzing structured and unstructured data. The <\/span>company\u2019s<\/span> platform can also automate routine tasks such as assigning tickets and categorizing issues. It can also assist support engineers by predicting customer behavior, identifying problems and suggesting proactive solutions.<\/span><\/p>\n \u201cD<\/span>esign will play a key role in building trust with end users, who have inevitably begun to witness the AI hype cycle of broken prototypes and bespoke one-off GPT wrappers that are inherently unmaintainable and not secure,<\/span>\u201d <\/span>said Pandey.<\/span><\/p>\n DevRev\u2019s<\/span> value proposition is that customer bots have long been rules-based, and<\/span> customer support and relationship management are ticket-based,\u00a0<\/span>making<\/span> the systems fragile and not conversational. Likewise, software development is too often code- and project-centric and not focused on the customer or the product. <\/span>Through context-aware model-based agents,<\/span> support and developers get a more holistic, contextual view of customer needs.<\/span><\/p>\n \u201cA<\/span>I will transform enterprise customer support and product teams, changing the way companies do business globally,<\/span>\u201d <\/span>said Vinod Khosla, founder of Khosla Ventures.<\/span> \u201c<\/span>Having backed Dheeraj at <\/span>Nutanix,<\/span> and now at DevRev, he is one of the few people in the industry who can leverage foundation models and weave them together with enterprise architectures, customer collaboration and monetization<\/span>.\u201d<\/span><\/p>\n<\/h5>\n