{"id":7796,"date":"2025-07-13T07:29:48","date_gmt":"2025-07-13T07:29:48","guid":{"rendered":"https:\/\/healthmedicinet.com\/review\/hmn-how-do-you-handle-a-difficult-customer-in-a-pharmacy-in-2025\/"},"modified":"2025-07-13T07:29:48","modified_gmt":"2025-07-13T07:29:48","slug":"hmn-how-do-you-handle-a-difficult-customer-in-a-pharmacy-in-2025","status":"publish","type":"post","link":"https:\/\/healthmedicinet.com\/review\/hmn-how-do-you-handle-a-difficult-customer-in-a-pharmacy-in-2025\/","title":{"rendered":"HMN: How do you handle a difficult customer in a pharmacy? in 2025"},"content":{"rendered":"<p>\n<br \/>Do you know:  How do you handle a difficult customer in a pharmacy? in 2025<\/p>\n<div id=\"main-content\">\n<div id=\"post-intro\">\n<div id=\"takeaways\">\n<h2>Key takeaways<\/h2>\n<ul>\n<li>\n<p>Active listening and empathy are key strategies for calming upset patients in a pharmacy setting, involving undivided attention and empathetic communication.<\/p>\n<\/li>\n<li>\n<p>Pharmacists and pharmacy technicians should not take patient frustration personally, maintaining professionalism and a positive demeanor to de-escalate situations.<\/p>\n<\/li>\n<li>\n<p>Apologizing and reframing the problem helps in diffusing tense situations, showing patients that pharmacy staff are on their side and working towards a solution.<\/p>\n<\/li>\n<li>\n<p>Ensuring the safety and well-being of pharmacy staff is crucial; verbal or physical abuse from patients should not be tolerated, with measures in place to address uncooperative behavior.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<section class=\"table-of-contents\">\n<div class=\"anchorLinks\">\n<div class=\"mobile-only\">\n<div class=\"dropdownLists\">\n<div tabindex=\"0\" class=\"dropdownBtn\"><span class=\"listsIcon\"><br \/>\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.singlecare.com\/blog\/wp-content\/themes\/singlecare\/images\/union.svg\" width=\"14\" height=\"20\"\/><\/span><br \/>\n\t\t\t\t\t\t\t<label><\/label><br \/>\n\t\t\t\t\t\t\t<span class=\"downArrow\"><br \/>\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.singlecare.com\/blog\/wp-content\/themes\/singlecare\/images\/dropDownArrow.svg\" width=\"24\" height=\"24\"\/><br \/>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p><span style=\"font-weight: 400;\">If you\u2019re working in a pharmacy, you may have heard stories about angry patients or experienced a situation with an upset patient yourself. There\u2019s no doubt it can be tough to go through, but you\u2019re not alone. Learning how to provide good customer service can drive increased patient satisfaction and customer loyalty. Dealing with an angry or frustrated patient is often a part of delivering customer service, and it can be a valuable skill in the pharmacy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep reading to learn some techniques you can use to quell an upset patient, remain calm, and resolve the problem at hand.\u00a0<\/span><\/p>\n<h2 id=\"what-does-excellent-pharmacy-customer-service-mean\"><span style=\"font-weight: 400;\">What does excellent pharmacy customer service mean?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer service remains at the forefront of running a successful pharmacy. Without the patient, there is no pharmacy. So what exactly does excellent pharmacy customer service involve? It can include several different areas of patient interactions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Building rapport, such as through learning patient names, can go a long way in providing great service. If you know the patient\u2019s schedule, have the prescription ready so you\u2019re able to ring them up quickly. Always follow up with the patient, especially if you\u2019re waiting on a medication to be shipped or are dealing with an insurance problem. Strengthening patient relationships can help patients feel understood and reassured about taking their medications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to customer service, <\/span><span style=\"font-weight: 400;\">pharmacy technicians<\/span><span style=\"font-weight: 400;\"> are the lifeblood of the pharmacy. At the end of the day, pharmacy technicians are the face of the pharmacy and take on the bulk of patient interactions. They greet patients, handle insurance questions, and answer general questions about the pharmacy. Maintaining or <\/span><span style=\"font-weight: 400;\">improving pharmacy technician customer service<\/span><span style=\"font-weight: 400;\"> is essential for good pharmacy customer service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to a <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC7559089\/\">survey<\/a><\/span><span style=\"font-weight: 400;\">\u00a0on pharmacy customer service, pharmacy staff and patient interactions can promote patient satisfaction in a number of different areas. In chain pharmacies especially, building relationships with the patient, helping the patient with insurance issues, and counseling the patient on how to take medications correctly are some of the most influential factors of good customer service.\u00a0\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Working with Rude Customers in a Pharmacy \u2014 Ask a Pharmacist\" width=\"1290\" height=\"726\" src=\"https:\/\/www.youtube.com\/embed\/eGkr8IAWEv0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2 id=\"5-ways-to-deal-with-angry-patients\"><span style=\"font-weight: 400;\">5 ways to deal with angry patients<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re wanting to learn how to calm a patient down and solve the problem at hand, try these solutions and tips. The pharmacy staff should be on the same page when resolving pharmacy customer complaints.<\/span><\/p>\n<h3 id=\"1-listen-to-the-patient\"><span style=\"font-weight: 400;\">1. Listen to the patient<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Use active listening skills to identify the patient\u2019s problem. Give the patient your undivided attention and acknowledge what he or she is saying. You can show you\u2019re actively listening with good eye contact, open body language, and occasional nods or verbal comments like, \u201cYes\u201d or \u201cI see.\u201d You can then ask open-ended questions and respond once you\u2019ve gathered all the information.\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Pharmacist Crash Course: 5 Ways to Calm Upset Patients\" width=\"1290\" height=\"726\" src=\"https:\/\/www.youtube.com\/embed\/lylAj5gher4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3 id=\"2-don-t-take-it-personally\"><span style=\"font-weight: 400;\">2. Don\u2019t take it personally<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If the patient starts getting heated, try to keep your cool. It can be easy to let your emotions get the best of you, especially if it\u2019s been a long day. However, you shouldn\u2019t take it personally; responding with an attitude or negative energy can escalate things further and make the patient even more upset. Instead, be professional. There\u2019s always merit to staying positive and treating patients with kindness.\u00a0<\/span><\/p>\n<h3 id=\"3-apologize-and-empathize\"><span style=\"font-weight: 400;\">3. Apologize and empathize<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Give a sincere apology to the patient. You should also use empathetic statements like, \u201cI feel your frustration\u201d or \u201cI wish there was something else I could do.\u201d Apologizing and empathizing can help diffuse a volatile situation.\u00a0<\/span><\/p>\n<h3 id=\"4-reframe-the-problem\"><span style=\"font-weight: 400;\">4. Reframe the problem\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">One good way to calm an angry patient is to reframe the problem and show that you\u2019re on your patient\u2019s side. If it\u2019s something to do with the insurance company, you can try to redirect your patient\u2019s frustration. Make it an us-versus-them situation. <\/span><span style=\"font-weight: 400;\">If insurance won\u2019t cover the medication<\/span><span style=\"font-weight: 400;\">, the patient can contact the insurance company and inquire about the problem.\u00a0<\/span><\/p>\n<h3 id=\"5-protect-the-well-being-of-yourself-and-your-staff\"><span style=\"font-weight: 400;\">5. Protect the well-being of yourself and your staff<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If a frustrated patient starts raising his or her voice, hurling insults, or gets out of control, it\u2019s time to start thinking about the safety of the pharmacy staff. Let the patient know you will not tolerate any kind of verbal or physical abuse in the pharmacy. You can tell the patient to leave the pharmacy if you feel they\u2019re being uncooperative. If needed, you can call your supervisor or security.\u00a0<\/span><\/p>\n<h2 id=\"common-pharmacy-customer-service-scenarios\"><span style=\"font-weight: 400;\">Common pharmacy customer service scenarios<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When figuring out how to deal with rude patients, there are different scenarios you might find yourself in. Here are a couple of difficult patient scenarios and examples of how to handle an upset patient.<\/span><\/p>\n<h3 id=\"the-prescription-is-not-ready\"><span style=\"font-weight: 400;\">The prescription is not ready<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It can get extremely busy in a pharmacy, especially at peak hours, which can make it hard to fill prescriptions on time. Whether you\u2019re running short-staffed or dealing with an insurance issue, it\u2019s easy to fall behind. In these cases, it\u2019s best to be honest with the patient. You\u2019ll also want to be specific about when the prescription will be ready. For example, don\u2019t say it\u2019ll be ready shortly. Say it\u2019ll be ready in 20 minutes.<\/span><\/p>\n<h3 id=\"the-medication-needs-prior-authorization\"><span style=\"font-weight: 400;\">The medication needs prior authorization<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sometimes a patient can get angry or frustrated if their prescription isn\u2019t ready because of an insurance issue, such as <\/span><span style=\"font-weight: 400;\">prior authorization<\/span><span style=\"font-weight: 400;\">. The best way to resolve this situation is to educate the patient on what\u2019s going on. Tell them that a prior authorization is carried out between the doctor and the insurance company, and the patient should contact their provider to expedite the process. Lay out other options for the patient, such as paying cash for the drug.\u00a0\u00a0<\/span><\/p>\n<h2 id=\"turn-difficult-situations-into-manageable-patient-interactions\"><span style=\"font-weight: 400;\">Turn difficult situations into manageable patient interactions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Calming an upset or angry patient can be stressful. However, it is a useful skill in delivering excellent pharmacy customer service and patient satisfaction. Just remember to show empathy, actively listen, and never take it personally. Many times, patients are going through a stressful situation with their health, family, or personal issues. Empower your staff to handle angry customers with tact and don\u2019t be afraid to tell the patient to leave or call the police if they start becoming abusive.\u00a0\u00a0<\/span><\/p>\n<p><svg style=\"display:none\">\n  <g id=\"facebook\">\n    <rect width=\"32\" height=\"32\" rx=\"4\" fill=\"var(--social-bg)\"\/>\n    <path fill=\"var(--social-ico)\" d=\"M19.51 9.32003H21.39V6.14003C20.4798 6.04538 19.5652 5.99865 18.65 6.00003C15.93 6.00003 14.07 7.66003 14.07 10.7V13.32H11V16.88H14.07V26H17.75V16.88H20.81L21.27 13.32H17.75V11.05C17.75 10 18.03 9.32003 19.51 9.32003Z\"\/>\n  <\/g>\n  <g id=\"twitter\">\n    <rect width=\"32\" height=\"32\" rx=\"4\" fill=\"var(--social-bg)\"\/>\n    <path fill=\"var(--social-ico)\" d=\"M26 9.9506C25.2483 10.2767 24.4534 10.4923 23.64 10.5906C24.4982 10.0779 25.1413 9.27138 25.45 8.3206C24.6436 8.80066 23.7608 9.1389 22.84 9.3206C22.2245 8.65317 21.405 8.2089 20.5098 8.05745C19.6147 7.90601 18.6945 8.05596 17.8938 8.48379C17.093 8.91162 16.4569 9.59313 16.0852 10.4214C15.7135 11.2497 15.6273 12.178 15.84 13.0606C14.2094 12.9781 12.6144 12.5536 11.1587 11.8145C9.70287 11.0754 8.41885 10.0383 7.39 8.7706C7.02914 9.40077 6.83952 10.1144 6.84 10.8406C6.83872 11.515 7.00422 12.1792 7.32176 12.7742C7.63929 13.3691 8.09902 13.8763 8.66 14.2506C8.00798 14.2329 7.36989 14.0579 6.8 13.7406V13.7906C6.80489 14.7355 7.13599 15.6497 7.73731 16.3786C8.33864 17.1074 9.17326 17.6062 10.1 17.7906C9.74326 17.8992 9.37288 17.9564 9 17.9606C8.74189 17.9576 8.48442 17.9342 8.23 17.8906C8.49391 18.7034 9.00462 19.4137 9.69107 19.9228C10.3775 20.4318 11.2056 20.7142 12.06 20.7306C10.6172 21.8659 8.83588 22.4855 7 22.4906C6.66574 22.4917 6.33174 22.4717 6 22.4306C7.87443 23.6409 10.0588 24.2833 12.29 24.2806C13.8297 24.2966 15.3571 24.0056 16.7831 23.4247C18.2091 22.8437 19.505 21.9845 20.5952 20.8971C21.6854 19.8097 22.548 18.516 23.1326 17.0915C23.7172 15.667 24.012 14.1403 24 12.6006C24 12.4306 24 12.2506 24 12.0706C24.7847 11.4854 25.4615 10.768 26 9.9506Z\"\/>\n  <\/g>\n  <g id=\"linkedin\">\n    <rect width=\"32\" height=\"32\" rx=\"4\" fill=\"var(--social-bg)\"\/>\n    <path fill=\"var(--social-ico)\" d=\"M10.4092 25.75H6.08646V13.1473H10.4092V25.75ZM8.24784 11.3829C7.65167 11.3829 7.07993 11.1528 6.65838 10.7431C6.23682 10.3335 6 9.77783 6 9.19847C6 8.61911 6.23682 8.06349 6.65838 7.65382C7.07993 7.24415 7.65167 7.014 8.24784 7.014C8.5644 6.97911 8.88498 7.0096 9.18858 7.10346C9.49218 7.19732 9.77196 7.35244 10.0096 7.55867C10.2472 7.76489 10.4374 8.01757 10.5675 8.30015C10.6977 8.58274 10.765 8.88886 10.765 9.19847C10.765 9.50808 10.6977 9.8142 10.5675 10.0968C10.4374 10.3794 10.2472 10.632 10.0096 10.8383C9.77196 11.0445 9.49218 11.1996 9.18858 11.2935C8.88498 11.3873 8.5644 11.4178 8.24784 11.3829ZM26 25.75H21.6772V18.9866C21.6772 17.2922 21.0576 16.186 19.487 16.186C19.001 16.1894 18.5276 16.3376 18.1309 16.6105C17.7341 16.8834 17.433 17.2679 17.268 17.7123C17.1553 18.0414 17.1064 18.388 17.1239 18.7345V25.736H12.8012C12.8012 25.736 12.8012 14.2816 12.8012 13.1333H17.1239V14.9117C17.5166 14.2495 18.0878 13.704 18.7759 13.3338C19.4639 12.9637 20.2429 12.783 21.0288 12.8112C23.9107 12.8112 26 14.6176 26 18.4965V25.75Z\"\/>\n  <\/g>\n  <g id=\"share\">\n    <rect width=\"32\" height=\"32\" rx=\"4\" fill=\"var(--social-bg)\"\/>\n    <path fill=\"var(--social-ico)\" d=\"M21.4994 23.9007H8.47991V10.9629H11.8416C12.6131 9.96349 13.5086 9.14204 14.5419 8.49857H7.9977C6.89552 8.49857 6 9.38848 6 10.4837V24.3799C6 25.4752 6.89552 26.3651 7.9977 26.3651H21.9816C23.0838 26.3651 23.9793 25.4752 23.9793 24.3799V14.2898L21.4994 16.1175V23.9007Z\"\/>\n    <path fill=\"var(--social-ico)\" d=\"M10.0574 22.2921C12.9437 14.4472 17.4696 12.8249 19.7704 12.5305V15.8574L26.4524 10.9287L19.7704 6V8.10154C9.04478 9.01198 10.0574 22.2921 10.0574 22.2921Z\"\/>\n  <\/g>\n  <g id=\"youtube\">\n    <rect width=\"32\" height=\"32\" rx=\"4\" fill=\"var(--social-bg)\"\/>\n    <path fill=\"var(--social-ico)\" d=\"M16.0644 9H16.1756C17.2032 9.00375 22.4098 9.04125 23.8136 9.41878C24.238 9.53399 24.6247 9.75858 24.9351 10.0701C25.2455 10.3816 25.4688 10.7691 25.5825 11.1939C25.7087 11.6689 25.7975 12.2977 25.8575 12.9465L25.87 13.0765L25.8975 13.4015L25.9075 13.5315C25.9888 14.6741 25.9988 15.7442 26 15.9779V16.0717C25.9988 16.3142 25.9875 17.4568 25.8975 18.6469L25.8875 18.7781L25.8762 18.9081C25.8137 19.6232 25.7212 20.3332 25.5825 20.8557C25.4691 21.2807 25.246 21.6684 24.9355 21.98C24.6251 22.2915 24.2382 22.516 23.8136 22.6309C22.3635 23.0209 16.8519 23.0484 16.0881 23.0496H15.9106C15.5243 23.0496 13.9267 23.0421 12.2516 22.9846L12.0391 22.9771L11.9304 22.9721L11.7166 22.9634L11.5028 22.9546C10.1153 22.8934 8.79392 22.7946 8.18514 22.6296C7.76072 22.5148 7.37392 22.2906 7.06347 21.9792C6.75303 21.6679 6.52984 21.2805 6.41628 20.8557C6.27752 20.3345 6.18501 19.6232 6.12251 18.9081L6.11251 18.7769L6.10251 18.6469C6.04081 17.7998 6.00663 16.951 6 16.1017L6 15.9479C6.0025 15.6792 6.0125 14.7504 6.08001 13.7253L6.08876 13.5965L6.09251 13.5315L6.10251 13.4015L6.13001 13.0765L6.14251 12.9465C6.20251 12.2977 6.29127 11.6677 6.41753 11.1939C6.5309 10.7689 6.754 10.3812 7.06446 10.0697C7.37492 9.75811 7.76182 9.53365 8.18639 9.41878C8.79517 9.25627 10.1165 9.15626 11.5041 9.09376L11.7166 9.08501L11.9316 9.07751L12.0391 9.07375L12.2529 9.065C13.4426 9.02672 14.6328 9.00547 15.8231 9.00125H16.0644V9ZM14.0005 13.0128V19.0356L19.1971 16.0254L14.0005 13.0128Z\"\/>\n  <\/g>\n  <g id=\"instagram\">\n    <rect width=\"32\" height=\"32\" rx=\"4\" fill=\"var(--social-bg)\"\/>\n    <path fill=\"var(--social-ico)\" d=\"M21.34 9.46C21.1027 9.46 20.8707 9.53038 20.6733 9.66224C20.476 9.79409 20.3222 9.98151 20.2313 10.2008C20.1405 10.4201 20.1168 10.6613 20.1631 10.8941C20.2094 11.1269 20.3236 11.3407 20.4915 11.5085C20.6593 11.6764 20.8731 11.7906 21.1059 11.8369C21.3387 11.8832 21.5799 11.8595 21.7992 11.7687C22.0185 11.6778 22.2059 11.524 22.3378 11.3267C22.4696 11.1293 22.54 10.8973 22.54 10.66C22.54 10.3417 22.4136 10.0365 22.1885 9.81147C21.9635 9.58643 21.6583 9.46 21.34 9.46ZM25.94 11.88C25.9206 11.0503 25.7652 10.2294 25.48 9.45C25.2257 8.78313 24.83 8.17928 24.32 7.68C23.8248 7.16743 23.2196 6.77418 22.55 6.53C21.7727 6.23616 20.9508 6.07721 20.12 6.06C19.06 6 18.72 6 16 6C13.28 6 12.94 6 11.88 6.06C11.0492 6.07721 10.2273 6.23616 9.45 6.53C8.78168 6.77665 8.17693 7.16956 7.68 7.68C7.16743 8.17518 6.77418 8.78044 6.53 9.45C6.23616 10.2273 6.07721 11.0492 6.06 11.88C6 12.94 6 13.28 6 16C6 18.72 6 19.06 6.06 20.12C6.07721 20.9508 6.23616 21.7727 6.53 22.55C6.77418 23.2196 7.16743 23.8248 7.68 24.32C8.17693 24.8304 8.78168 25.2234 9.45 25.47C10.2273 25.7638 11.0492 25.9228 11.88 25.94C12.94 26 13.28 26 16 26C18.72 26 19.06 26 20.12 25.94C20.9508 25.9228 21.7727 25.7638 22.55 25.47C23.2196 25.2258 23.8248 24.8326 24.32 24.32C24.8322 23.8226 25.2283 23.2182 25.48 22.55C25.7652 21.7706 25.9206 20.9497 25.94 20.12C25.94 19.06 26 18.72 26 16C26 13.28 26 12.94 25.94 11.88ZM24.14 20C24.1327 20.6348 24.0178 21.2637 23.8 21.86C23.6403 22.2952 23.3839 22.6884 23.05 23.01C22.7256 23.3405 22.3332 23.5964 21.9 23.76C21.3037 23.9778 20.6748 24.0927 20.04 24.1C19.04 24.15 18.67 24.16 16.04 24.16C13.41 24.16 13.04 24.16 12.04 24.1C11.3809 24.1123 10.7246 24.0109 10.1 23.8C9.68578 23.6281 9.31136 23.3728 9 23.05C8.66809 22.7287 8.41484 22.3352 8.26 21.9C8.01586 21.2952 7.88044 20.6519 7.86 20C7.86 19 7.8 18.63 7.8 16C7.8 13.37 7.8 13 7.86 12C7.86448 11.3511 7.98295 10.7079 8.21 10.1C8.38605 9.67791 8.65626 9.30166 9 9C9.30381 8.65617 9.67929 8.3831 10.1 8.2C10.7096 7.98004 11.352 7.86508 12 7.86C13 7.86 13.37 7.8 16 7.8C18.63 7.8 19 7.8 20 7.86C20.6348 7.86728 21.2637 7.98225 21.86 8.2C22.3144 8.36865 22.7223 8.64285 23.05 9C23.3777 9.30718 23.6338 9.68273 23.8 10.1C24.0223 10.7089 24.1373 11.3518 24.14 12C24.19 13 24.2 13.37 24.2 16C24.2 18.63 24.19 19 24.14 20ZM16 10.87C14.9858 10.872 13.995 11.1745 13.1527 11.7394C12.3103 12.3043 11.6544 13.1062 11.2676 14.0438C10.8809 14.9813 10.7807 16.0125 10.9798 17.0069C11.1789 18.0014 11.6682 18.9145 12.3861 19.631C13.1039 20.3474 14.018 20.835 15.0129 21.0321C16.0077 21.2293 17.0387 21.1271 17.9755 20.7385C18.9123 20.35 19.7129 19.6924 20.2761 18.849C20.8394 18.0056 21.14 17.0142 21.14 16C21.1413 15.3251 21.0092 14.6566 20.7512 14.033C20.4933 13.4093 20.1146 12.8428 19.6369 12.3661C19.1592 11.8893 18.5919 11.5117 17.9678 11.2549C17.3436 10.9982 16.6749 10.8674 16 10.87ZM16 19.33C15.3414 19.33 14.6976 19.1347 14.15 18.7688C13.6023 18.4029 13.1755 17.8828 12.9235 17.2743C12.6714 16.6659 12.6055 15.9963 12.734 15.3503C12.8625 14.7044 13.1796 14.111 13.6453 13.6453C14.111 13.1796 14.7044 12.8625 15.3503 12.734C15.9963 12.6055 16.6659 12.6714 17.2743 12.9235C17.8828 13.1755 18.4029 13.6023 18.7688 14.15C19.1347 14.6976 19.33 15.3414 19.33 16C19.33 16.4373 19.2439 16.8703 19.0765 17.2743C18.9092 17.6784 18.6639 18.0454 18.3547 18.3547C18.0454 18.6639 17.6784 18.9092 17.2743 19.0765C16.8703 19.2439 16.4373 19.33 16 19.33Z\"\/>\n  <\/g>\n<\/svg>\t\t\t\t\t\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you know: How do you handle a difficult customer in a pharmacy? in 2025 Key takeaways Active listening and empathy are key strategies for calming upset patients in a pharmacy setting, involving undivided attention and empathetic communication. Pharmacists and pharmacy technicians should not take patient frustration personally, maintaining professionalism and a positive demeanor to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7796","post","type-post","status-publish","format-standard","hentry","category-health-news"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/posts\/7796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/comments?post=7796"}],"version-history":[{"count":0,"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/posts\/7796\/revisions"}],"wp:attachment":[{"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/media?parent=7796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/categories?post=7796"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/healthmedicinet.com\/review\/wp-json\/wp\/v2\/tags?post=7796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}