Recent Posts
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Web 2.0
Web 2.0 vs. Web 3.0 Web 2.0 is an advanced approach to the internet. However, certain setbacks, such as the security of...
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Can bossless management work?
Photograph If you’ve been feeling like your leadership contributions are underappreciated, add a copy of Why Managers...
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Beware the hazards of email
Photograph As we start the New Year trying to figure out new workplace arrangements (hybrid or not?) and tech innovations...
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"Like mountain air in the veins"
Photograph It’s easy to sneer at the past. Long ago, when physicians labored largely in ignorance, people placed faith...
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Quantitative easing made easy
Photograph In 2007, an economist at Carnegie Mellon University wrote a paper in praise of central banks. “How the world...
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Companies that change the game can change the world
Photograph The world faces a host of existential crises, including climate change, natural scarcity, income inequality, and...
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A goal isn’t a mission
Illustration There are missions, and then there are missions. One type of mission is an achievable task with a fixed goal...
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What Business Are You In?
GUEST POST from Ro“What business are you in?” How do you answer this all-too-common question? Do you name the company...
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Five Secrets to Using Social Analysis in Futurology
GUEST POST from Art Inteligencia Futurology is the study of the future, and it is a fascinating and ever-evolving field....
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Customer Experience versus Customer Service
GUEST POST from Shep Hyken As I talk to people about their experiences with the companies and brands they do business with,...
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Make 2023 the Year of Successful Change
Wow! Exciting news! Because my book was one of the bestselling titles of 2022, from now until January 30, 2023 you can get...
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Supply Chains Don’t Have to Break
GUEST POST from Mike Shipulski We’ve heard a lot about long supply chains that have broken down, parts shortages, and...
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Startups Must Be Where Their Customers Are
GUEST POST from Steve Blank “A CEO running a B-to-B startup needs to live in the city where their business is – or...
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Software Isn’t Going to Eat the World
GUEST POST from Greg Satell In 2011, technology pioneer Marc Andreessen declared that software is eating the world. “With...
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99.7% of Innovation Processes Miss These 3 Essential Steps
GUEST POST from RoCongratulations! You developed and are using a best-in-class Innovation Process. You start Once you find...
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Getting Through Grief Consciously
GUEST POST from Tullio Siragusa Life brings opportunities, happiness, and skyrocketing success when we decide to live it...
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Did You Know That I’m a Business Ninja?
Neither did I! At least until I appeared recently on the Business Ninja podcast hosted I had the pleasure of speaking with...
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10 Ways to Rock the Customer Experience In 2023
GUEST POST from Shep Hyken As of today, 2022 is behind us. It was quite a year. Some businesses are still recovering from...
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What Do You Like to Do?
GUEST POST from Mike Shipulski I like to help people turn complex situations into several important learning objectives. I...
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Hard Facts Are a Hard Thing
GUEST POST from Greg Satell In 1977, Ken Olsen, the founder and CEO of Digital Equipment Corporation, reportedly said, “There...
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Five Questions All Leaders Should Always Be Asking
GUEST POST from David Burkus Leaders don’t need to have all the answers. That sounds counterintuitive. There is a lot...
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Will CHATgpt make us more or less innovative?
GUEST POST from Pete Foley The rapid emergence of increasingly sophisticated ‘AI ‘ programs such as CHATgpt will profoundly...
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Ten Ways to Make Time for Innovation
GUEST POST from Nick Jain Although the average American works 8.8 hours per day, most employees deliver peak productivity...
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The Downside of Likemindedness
GUEST POST from Rachel Audige You know that extra buzz of care you feel for people like you? That might be you caught up...
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Today’s Customer Wants to Go Fast
GUEST POST from Shep Hyken Customers don’t want to wait. Specifically, they don’t want you to waste their time. If you...
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3 Things for the New Year
GUEST POST from Mike Shipulski Next year will be different, but we don’t know how it will be different. All we know is...
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Hyper-Innovation
GUEST POST from Douglas Ferguson The nature of innovation is that it is a hyper-fluid force that is never fully predictable....
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ZipRecruiter vs. CareerBuilder: Which Is the Better Job Site for Hiring?
When it comes to finding top talent, employers have a variety of job posting platforms to choose from. For many recruiters,...
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Behind the Reviewers: What Makes a Reviewer Tick?
Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode...
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Conversational AI Is a Revolution That’s Just Getting Started. Here’s How It Can Boost Your Business.
By now, most of us have tried playing around with OpenAI’s ChatGPT. After using it, I’m excited—and a bit scared,...