Hospital ‘trolley waits’ show sharp rise

More than one in 10 patients in England faces long delays for a bed when they are rushed to hospital in an emergency, after a sharp rise in “trolley waits”.

BBC analysis of NHS figures showed nearly 475,000 patients waited for more than four hours in 2015-16 – almost a five-fold increase since 2010-11.

Hospitals said they had been forced to use side rooms and corridors to cope with the numbers.

NHS bosses acknowledged problems, blaming “growing demand” on the system.

Doctors said hospitals were now dangerously overcrowded, with three quarters of hospitals reporting bed shortages.

Bed occupancy is not meant to exceed 85% – to give staff time to clean beds, keep infections low and ensure patients who need beds can be found them quickly.

But 130 out of 179 hospital trusts are reporting rates exceeding this for general hospitals beds.

Hospital managers said the problem was causing “deeply worrying” delays for patients being admitted as an emergency via AE.

11%

of emergency patients face a 4 hour “trolley wait”

• 5x increase in numbers waiting over 4 hours for a bed since 2011

• 474,453 patients waited +4 hours for a bed 2015-16

• 97,559 patients waited +4 hours for a bed 2010-11

The BBC analysed official NHS England figures and found 473,453 patients waited more than four hours for a bed between October 2015 and September 2016 – 11% of the 4.2 million patients admitted in total during the period. More than 1,400 of them faced delays of more than 12 hours.

It compares with 97,559 “trolley waits” in 2010-11 – although NHS England pointed out a small fraction of the rise could be attributed to a change in the way the waits were measured in December 2015.

Directly comparable figures are not available for other parts of the UK, although data suggests there is an increasing strain on beds.

While the delays are known as “trolley waits” not all patients find themselves on one. Hospitals use all sorts of areas, including side rooms, seats in the AE department and spare cubicles depending on what is available.

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‘Left waiting with chest pains’

Rupert Nathan, 55, was rushed to hospital in an ambulance when he started suffering chest pains at home in June. He had previously had two angioplasties – one in 2000 and one in 2001 – because of angina and feared he was having a heart attack.

He was taken by ambulance to Barnet Hospital in north London and was given blood tests and an electrocardiogram. At that point, staff decided to admit him for further tests. But he spent more than five hours waiting for a bed.

“I was left in a waiting area with my girlfriend. I was in pain and really concerned. There was little contact with staff and it was after midnight when I was finally found a bed.”

He asked for morphine and was told he would undergo scans in the morning. But when morning came, he was in a much better state and was discharged.

“I was told the delays were because it was very busy. I could see that, but it’s still not acceptable.”

Mr Nathan has made a complaint about his care. The hospital said it was looking into the case.

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‘Too few beds’

Siva Anandaciva, of NHS Providers which represents hospitals, said: “These figures are deeply worrying. We are heading into winter in a more fragile state than I have seen in the past 10 years or so.

“Even the historically top-performing trusts are being challenged, which shows that this is an issue affecting all parts of health.

“No-one wants to see people waiting in corridors, side rooms and emergency bays when they should be admitted to a hospital bed. These patients are still under the care of doctors and nurses of course, but it is not ideal for them and we know overcrowding leads to worse outcomes.”

Dr Chris Moulton, of the Royal College of Emergency Medicine, echoed the concerns.

“Patients who are delayed like this are still being monitored by staff. But we know that the overcrowding we are seeing is dangerous. It leads to worse outcomes for patients – higher infection rates, patients ending up on the wrong wards and generally a negative experience.”

Dr Moulton believes there are too few beds. There are just over 100,000 general beds in England – a fall of 40,000 in the past 20 years.

“We simply don’t have enough. If you compare us to other European countries we are really short and the demands being placed on the health service means we are now struggling to cope,” he added.

A spokesman for NHS England said “growing demand” was putting pressure on the system, the number of emergency admissions having risen by more than 500,000 in five years to 4.2 million.

But he added it was “a tribute to front-line staff” that the NHS was able to handle so many patients.

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