Organizations using AI to monitor employees’ behavior and productivity can expect them to complain more, be less productive and want to quit more—unless the technology can be framed as supporting their development, Cornell research finds. Surveillance tools, which are increasingly being used to track and analyze physical activity, facial expressions, vocal tone and verbal and written communication, cause people to feel a greater loss of autonomy than oversight by humans, according to the research. Businesses and other organizations using the fast-changing technologies to evaluate whether people are slacking off, treating Read More