Young people hate making phone calls—could it be hurting their careers?

Ironically, younger generations are using smartphones for anything but actual phone calls. Many people under 40 appear far more comfortable letting their fingers do the talking, using text or images, rather than speech, to communicate over the phone. A 2023 survey of more than 1,000 Gen Z Australians aged between 18 and 26 found that almost 60% dread making or accepting a phone call. Another from the United States found that 81% of millennials get anxious before making a call. Like spiders and heights, speaking on the phone—with all its Read More

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