What are the roles and responsibilities of a liaison officer?

A liaison officer works in fast-paced, high-pressure environments and must be willing to take initiative to proactively solve conflicts and address issues. Liaison officer duties include the following:

• acting as contact points for all agency or organizational personnel;
• keeping lists of the agencies or personnel representing the person, agency or organization;
• facilitating meetings and cooperation among people, agencies and organizations;
• identifying problems in communications among these groups;
• collaborating and communicating with necessary constituents and the public; and
• conducting post-mortems when an incident is wrapped up.

As their primary task is to coordinate activities and communications among people, agencies and organizations, successful liaison officers must showcase strong organizational skills. They prepare and deliver verbal communications, such as press conferences, interviews, phone calls and face-to-face meetings, and written communications, including press releases, reports and social media updates, to colleagues, collaborators, the public and other stakeholders.

Liaison officers must be self-motivated and strong leaders capable of promptly and effectively monitoring, coordinating and communicating strategic objectives. Liaison officers often serve as mediators, so their duties also include negotiating with others, developing and fostering relationships, getting people to understand others’ points of view, and understanding their parent business and how it impacts its stakeholders.

Event reporting and analysis are included in liaison officer responsibilities. These involve compiling reports on incidents, events or updates to learn from them and improve future processes and relationships.

When it comes to experience and education, potential liaison officers should hold a postsecondary associate or bachelor’s degree, often in business, criminal justice, international relations, management or political science, depending on the organization’s field of business. Additional education may be required as well. For example, liaison officers working at public safety departments may need to complete mandated training requirements for that department.